FAQs
1. What types of products do you offer?
At Tayyib Store, we offer a wide range of products including organic foods, preservative-free items, toxin-free skincare, home essentials, and more. Our focus is on high-quality, chemical-free products that promote a healthier lifestyle.
2. Do you deliver outside Lahore?
Currently, we only deliver fresh, perishable products within Lahore. For dry products, we can arrange nationwide delivery with 100% advance payment plus shipping charges.
3. How do I place an order?
You can place an order directly through our website. Once your order is placed, our team will call you to confirm the details and delivery slot. For non-perishable items being shipped outside Lahore, please ensure payment is made in advance.
4. What payment methods do you accept?
We accept the following payment methods:
- Bank Transfer (Preferred)
- Card on Delivery (Please notify us in advance)
- Cash on Delivery
5. What are your delivery charges and policies?
Delivery charges within Lahore vary by zone and order amount. For orders above Rs 7,000, delivery is free. For detailed delivery rates and zones, please refer to our Shipping Policy. For orders outside Lahore, dry products can be shipped with advance payment plus shipping charges.
6. What is your return and refund policy?
We offer store credit for returns made within 5 days of purchase. Proof of purchase is required. We do not offer refunds on imported fresh produce or frozen products. For more details, please refer to our Return and Refund Policy.
7. How can I check the status of my order?
You can check the status of your order via WhatsApp at +92 324 444 2525. Our customer service is available Monday to Saturday from 8am to 8pm.
8. Do you share or sell customer data?
No, we do not sell or share customer data with anyone. Your privacy is important to us.
9. Can I make changes to my order after it has been placed?
Once an order is confirmed and dispatched, changes cannot be made. Please contact us as soon as possible if you need to make any modifications before the dispatch.
10. Are your products organic?
We prioritize organic products wherever possible, but not all items may be certified organic. We ensure that all products are free from harmful chemicals and preservatives.
11. Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring this option for the future. Stay tuned for updates!
12. How can I become a supplier or partner?
We work with small-scale artisanal brands, farmers, and wholesale importers who align with our values of quality, sustainability, and chemical-free products. If you are interested in partnering with us, please contact us with details about your products and brand.
13. How can I get in touch with customer support?
For any inquiries or assistance, you can reach out to our customer support team via WhatsApp at +92 324 444 2525 or email us at contactus@tayyib.pk.